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Tag: Customer Service
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Match Made in Heaven: Social Media and Customer Service
Posted on March 28, 2012 at 12:37 pm
Like most businesses, we here at GB do a lot of shipping. One of our recent shipping experiences inspired us to write about the importance of social media and customer service. By taking advantage of social media tools like Twitter, companies can tend to the needs, wants and concerns of their customers more efficiently than [...]
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Discovering the Truth Through Product Reviews
Posted on January 17, 2012 at 3:20 pm
If you’re like me, you make your online shopping decisions based largely on product reviews. And, if you have a suspicious mind like mine, you may have wondered if retail sites edit their user reviews to push particular products (usually the expensive ones). After coming across the review below, however, I think it’s safe to [...]
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Matter of First Impression: Should We Use Automated Call Tracking?
Posted on July 5, 2011 at 9:30 am
First impressions are lasting impressions. When we meet someone for the first time we remember something good about them or something bad about them—and it sticks with us, whether the meeting was in person or by phone. Recently Greenfield/Belser added a call-tracking capability to our search engine marketing—including a dedicated phone number that receives and [...]
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How to Finish On Time and On Budget
Posted on June 28, 2011 at 2:00 pm
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